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CONSUMER RIGHTS & INSTRUCTIONS
(Required Notice - Texas Health & Safety Code §181.105)
1. Requesting Your Health Care Records
You have the right to request a copy of your health care records.
To request records:
Please include your full name, date of birth, contact information, and the records requested.
2. Contact the Licensing / Oversight Authority
Texas Behavioral Health Executive Council (BHEC)
Oversees licensed mental health professionals in Texas.
Website: https://bhec.texas.gov
Phone: (800) 821-3205 or (512) 305-7700
Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701
3. File a Consumer Complaint
Texas Office of the Attorney General - Consumer Protection Division
File a complaint online at:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Consumer Protection Hotline: (800) 621-0508
Mailing Address: PO Box 12548, Austin, TX 78711-2548
This notice is posted in compliance with Texas House Bill 4224 (Effective September 1, 2025)
This Notice of Privacy Practices describes how your protected health information ("PHI") may be used and disclosed and how you can access this information. Please review it carefully.
Trilogy Counseling is committed to protecting the privacy and confidentiality of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable Texas laws, and professional ethical standards.
We are required by law to:
We reserve the right to revise this notice and make changes effective for all protected health information we maintain.
You may request a copy of our Notice of Privacy Practices at any time.
If you believe your privacy rights have been violated, you may file a complaint with Trilogy Counseling, PLLC or with the U.S. Department of Health and Human Services Office for Civil Rights. Filing a complaint will not affect your care in any way.
Thank you for choosing Trilogy Counseling, PLLC. for counseling services. This fee Agreement outlines the financial policies of the practice. By scheduling and attending services, you acknowledge that you have reviewed and agree to these terms.
At Trilogy Counseling, PLLC., we strive to make quality mental health care accessible by offering both private-pay services and participation with select insurance plans.
Certain services may incur additional charges, including:
Any fees for services outside of standard sessions will be communicated in advance whenever possible.
Trilogy Counseling, PLLC accepts select insurance plans. Clients are encouraged to verify their mental health benefits, including deductibles, copayments, coinsurance, and coverage limitations. Insurance verification does not guarantee payment or coverage of services.
Payment is due at the time of service unless other arrangements have been made.
If you are uninsured you have the right to receive a Good Faith Estimate outlining the expected cost of services before treatment begins.
We are happy to discuss fees, insurance options, and payment questions to help you make informed decisions about your care.
For more information about your rights or to request a Good Faith Estimate, please contact Trilogy Counseling, PLLC at samantha@trilogycounsleling.net or message me through the secure portal.
Fee information, cancellation policies, and payment expectations are discussed prior to the start of services and are outlined in the informed consent documentation. Clients are encouraged to ask questions about fees at any time.
This Website Privacy Policy applies to information collected through this website only and does not apply to information collected during therapy services.
Information Collected
When you visit this website or submit a contact form, the following information may be collected:
This website may also collect non-identifying information such as browser type, pages visited, and general website usage through analytics tools.
Use of Information
Information collected through this website is used to:
Third-Party Services
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the content provided by, or the privacy practices of these third parties. These services may have access to limited information as necessary to perform their functions. Trilogy Counseling, PLLC does not sell or share personal information for marketing purposes. We encourage you to read their privacy policies before providing any information to them.
Cookies
This website may use cookies or similar technologies to improve performance and user experience. You may adjust your browser settings to refuse cookies if you prefer.
We make reasonable efforts to protect your information by using administrative, technological, and physical safeguards designed to improve the security of the information we maintain and protect it from accidental loss, unauthorized access or use, or any other inappropriate or unlawful processing. Because no information system can be 100% secure, we cannot guarantee the absolute security of your information. Please do not submit sensitive or confidential health information through contact forms or email.
We do not knowingly collect, maintain, or use information from children under 13 years of age, and no part of our services are directed toward children under age 13. If you learn that a child has provided us with information in violation of this Privacy Notice, then you may alert us at samantha@trilogycounseling.net.
We will post any adjustments to the Privacy Notice on this page, and the revised version will be effective when it is posted. If we make material changes, we may notify you via a notice posted on our website or another method. We encourage you to read this Privacy Notice periodically to stay up to date about our privacy practices.
All feedback, comments, requests for technical support, and other communications relating to the Sites and our data collection and processing activities should be directed to: samantha@trilogycounseling.net.
Last updated: March 18, 2026
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